Refund policy
At Wild Botanix Limited, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help. Please read our return and refund policy carefully to understand your rights and options.
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1. Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Unfortunately, we cannot accept returns for:
Products that have been opened or used
Perishable goods (e.g., Sea Moss Edibles)
Sale or discounted items
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2. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 5-7 business days.
Please note:
The cost of return shipping will be deducted from your refund unless the item was faulty or damaged.
Shipping costs from the original order are non-refundable.
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3. Exchanges
If you receive a damaged or defective product, we will happily exchange it for the same item. Please contact us at sales@wildbotanix.health within 7 days of receiving the item with your order details and a description of the issue. We will arrange a replacement free of charge.
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4. Return Shipping
To return your product, please send it to:
Wild Botanix Limited
51 Burns Road
Wednesbury, WS10 8SW
United Kingdom
You will be responsible for covering the cost of shipping your return unless the product is faulty or damaged upon receipt.
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5. Late or Missing Refunds
If you haven’t received your refund after 7 business days, please check with your bank or credit card company first. Processing times may vary between banks. If you still have not received your refund, please contact us at sales@wildbotanix.health or call us at 07707150226 and we’ll be happy to assist you.
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6. Contact Us
If you have any questions about our return and refund policy, please contact us at sales@wildbotanix.health or call us at 07707150226.
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