Shipping policy

At Wild Botanix Limited, we aim to process and dispatch orders quickly, safely and with clear delivery information.

Processing time

Orders are usually processed within 1–3 business days, Monday to Friday, excluding public holidays. During busy periods, fresh batch launches or high order volume, processing may take slightly longer.

UK delivery

Available delivery options and any charges are shown at checkout before payment. Where free UK delivery is available, this will be shown at checkout.

For chilled or fresh products, such as sea moss gel, we aim to use suitable protective packaging and a faster tracked service where appropriate to help your order arrive in good condition.

Delivery estimates

Delivery times are estimates and may vary due to courier delays, weather, local disruption, bank holidays or other events outside our control.

Order tracking

When tracking is available, you will receive tracking details after your order has been dispatched.

International delivery

If international delivery is available at checkout, customers are responsible for any customs duties, taxes or import fees charged by their country. We are not responsible for delays caused by customs clearance.

Incorrect shipping information

Please check your delivery details carefully before placing your order. We are not responsible for parcels delayed, lost or returned because the delivery address was entered incorrectly. If you notice an error, contact us as soon as possible at info@wildbotanix.health

Lost or stolen parcels

If tracking shows that a parcel has been delivered but you have not received it, please contact the courier first and then contact us so we can advise where possible.

Contact

For shipping questions, contact Wild Botanix at info@wildbotanix.health