Cancellation policy

Purchase options cancellation policy

Subscriptions

Some products may be offered as recurring subscriptions. The delivery frequency, recurring price and any subscription discount are shown before checkout and in your order confirmation. Your payment method is stored securely and will be charged for each scheduled order until the subscription is cancelled.

Managing or cancelling a subscription

You may change or cancel your subscription at any time before your next scheduled order is processed. Use the subscription-management link in your order confirmation email or customer account. If you cannot access that link, email info@wildbotanix.co.uk with the name and email address used for the order.

Cancellation takes effect for future scheduled orders and there is no cancellation fee. An order that has already been processed or dispatched cannot be stopped by cancelling the subscription, but it may still qualify for help under our Return and refund policy.

Returns and refunds

Cancelling a subscription does not automatically refund an order that has already been processed or dispatched. Unused, unopened and eligible non-perishable items may be returned in accordance with our Return and refund policy. Perishable products, including fresh sea moss gel, cannot normally be returned unless they are faulty, damaged or otherwise covered by your statutory rights.

Changes and failed payments

If a recurring price, product or delivery frequency changes, we will provide notice before the change applies to a future charge. If a payment fails, the subscription service may retry the payment or pause the subscription. No future subscription charge will be made after a cancellation has taken effect.

Nothing in this policy affects your statutory consumer rights. For help, contact info@wildbotanix.co.uk.